Privacy Policy

We respect your privacy and are committed to protecting your personal data. This policy explains how Spin Pin Casino collects, uses, stores and shares personal information when you visit our site, register an account, use our services or otherwise interact with us. Read this policy carefully to understand your rights and how we handle your information.

Legal and Regulatory Information

We process personal data in accordance with applicable data protection laws, including GDPR where it applies and relevant local data protection rules. Our lawful bases for processing include:

• Performance of a contract – to provide and manage your account and services you request;
• Legal compliance – to meet regulatory, anti-fraud and record-keeping obligations;
• Legitimate interests – for security, service improvement, fraud prevention and business operations, balanced against your rights;
• Consent – where we rely on your consent for certain communications or optional features (you can withdraw consent at any time).

Registration and Account Data

When you create an account or interact with account features, we collect the information needed to verify your identity, provide the service, and maintain security.

Typical data we collect at registration and during account use:

• Contact details (email address, phone number);
• Identity and demographic information (name, date of birth, country and address where required for age verification);
• Account credentials (username, hashed password) and security data (password reset information, security questions);
• Communications you send to us, and records of customer support interactions;
• Activity logs and account usage data necessary to operate your account and detect misuse.

We may ask for additional identity documents if verification is required. We only collect what is necessary for the requested purpose and will handle verification documents securely.

Games, Software and Third Parties

We work with third parties to deliver games, live services and technical features. To provide and optimise these services we may share limited personal data and technical information with third-party providers.

Categories of recipients may include:

• Game and platform providers to enable gameplay and deliver content;
• Service providers that support our website, analytics, fraud prevention and customer support;
• Regulators, auditors or other authorities where required by law or to resolve disputes;
• External advisers and professional service firms acting on our behalf.

We require third parties to protect personal data and process it only for specified purposes. We do not sell your personal information.

Bonuses, Promotions and Marketing Communications

We may use personal data to determine your eligibility for promotions and to administer bonuses in accordance with the terms that apply to each offer.

Marketing and communications:

• We may send you promotional messages by email or other channels where you have consented or where we have a legitimate interest, subject to your preferences;
• You can opt out of marketing at any time via email preferences or by contacting us;
• We may use anonymised or aggregated data to analyse promotion performance and improve offers.

VIP and Loyalty Program Data

If you participate in any loyalty or VIP programmes, we process data to manage tiers, rewards and communications. This may include:

• Activity and engagement data to determine qualification and benefits;
• Preferences and communication history to personalise service;
• Notes and correspondence related to account management and VIP support.

We use this information to provide and improve the programme and to communicate relevant offers. You may opt out of programme communications where permitted.

Account Activity and Service Administration

To operate our services and meet legal obligations we collect and process data about your account activity. This includes:

• Service usage logs and interaction records;
• Information needed to investigate suspicious activity, enforce our terms and policies, and maintain a secure environment;
• Records required for compliance, reporting and dispute resolution.

We retain data only as long as necessary for these purposes or to comply with legal retention obligations.

Key Data Terms and Retention

How long we keep personal data depends on the purpose and legal obligations. Typical retention principles:

• Operational data (account details, communications) is retained while your account is active and for a reasonable period afterwards;
• Transactional and activity logs used for compliance and security are retained in line with legal and regulatory requirements;
• We regularly review retention periods and securely delete or anonymise data that is no longer required.

We apply data minimisation and limit access to personal data to those who need it to perform their duties.

Mobile and Technical Data

We collect technical information to provide and improve our services and to secure user accounts. Examples include:

• Device and browser details, operating system and app/browser identifiers;
• IP address, timezone, language and technical logs;
• Usage data such as pages visited, features used and performance metrics;
• Cookies and similar technologies to remember preferences and support analytics.

You can manage cookies and some tracking settings through your browser or device controls. Disabling certain cookies may affect functionality.

Security and Fair Play

We implement appropriate technical and organisational measures to protect personal data from unauthorised access, loss or misuse. Measures include access controls, monitoring and secure storage practices. We also:

• Use data for security monitoring, fraud detection and to ensure fair and lawful service use;
• Share information with authorised auditors or independent reviewers where necessary to demonstrate fairness or compliance;
• Investigate and respond to security incidents and notify affected individuals and authorities where required by law.

Responsible Gambling and Safety Tools

We are committed to safer use of our services. We process data to support responsible gambling tools and customer safety, including:

• Administering account controls such as deposit, session or activity limits and time-outs;
• Handling self-exclusion requests and related account status changes;
• Providing access to support resources and responding to self-assessment or intervention requests.

We will process the minimal data necessary to operate these features and to comply with applicable requirements.

Choices, Risks and Your Responsibilities

You have choices about how we use your personal data. You can:

• Update or correct account information in your profile;
• Manage marketing preferences and withdraw consent where applicable;
• Use available privacy settings and device controls to limit data collection.

Remember that reducing certain data sharing or disabling features may limit functionality. You are responsible for keeping your account credentials secure and for notifying us promptly of any suspected unauthorised access.

Your Rights

You have rights under data protection laws, including where applicable:

• Right of access – request a copy of personal data we hold about you;
• Right to rectification – request correction of inaccurate or incomplete data;
• Right to erasure – request deletion of personal data in certain circumstances;
• Right to restrict processing – ask us to limit how we use your data;
• Right to data portability – receive personal data you provided in a structured, commonly used format where applicable;
• Right to object – object to processing based on legitimate interests or direct marketing;
• Right to withdraw consent – withdraw any consent you have provided for processing at any time.

To exercise your rights or ask questions, contact us at the address below. Where required, we may need to verify your identity before responding. If you are not satisfied with our response you may have the right to complain to a relevant supervisory authority in your jurisdiction.

Contact and Changes to this Policy

If you have questions, wish to exercise your rights, or want to contact our data protection representative, email us at.

We may update this policy from time to time to reflect changes in our practices or legal requirements. When we make material changes we will provide notice through our site or other appropriate channels. The most recent version will always be available on our site.